Monitoring, Evaluation, Reporting and Learning (MERL) Coordinator

Position description

• Do you want to do work that really matters? Help us end avoidable blindness.
• 2 Years, Fixed Term Full time Role based in Da Nang, Ho Chi Minh City or Ha Noi, Viet Nam. (Flexible work from home arrangements available)
• Closing Date: Friday, 21st November 2025.

ABOUT THE FRED HOLLOWS FOUNDATION

The Fred Hollows Foundation is an international development organisation working to prevent blindness and restore sight. We continue to carry on the legacy of Professor Fred Hollows, who believed every person had the right to quality eye care, no matter where they live. The Foundation is known around the world as an organisation that works with purpose and determination. With a reputation for excellence, we are well known for making change happen.

The Foundation has grown to work in more than 25+ countries throughout Africa, South Asia, Southeast Asia, the Middle East and the Pacific, as well as Australia. The Foundation has restored sight to more than 3 million people worldwide. We have an ambitious five-year strategic plan that aims to take us even closer to realising our vision of a world in which no person is needlessly blind, or vision impaired and Indigenous Australians exercise their right to sight and good health. To find out more about our work, please visit our website https://www.hollows.org

THE OPPORTUNITY

The MERL Coordinator is responsible for overseeing the coordination of Monitoring, Evaluation, Reporting, and Learning (MERL) activities to strengthen the monitoring system, enhance data quality assurance, and promote ongoing learning within the Viet Nam office. This role requires active collaboration with global teams to ensure alignment and compliance with The Foundation’s MERL framework. While the primary focus is on supporting Viet Nam’s programs, the position also provides opportunities for international engagement, enabling contributions to broader organisational learning initiatives.

KEY RESPONSIBILITIES

The MERL Coordinator will own the outcomes of:

1. Monitoring:

• Support project teams in developing and implementing MERL frameworks that align with organisational and donor requirements, facilitating participatory approaches to strengthen accountability and ownership.
• Collaborate with gender, equity, disability, social inclusion (GEDSI) champions to ensure their integration and enforcement in our projects.
• Ensure project teams have adequate data collection tools (e.g. surveys, checklists, dashboards) to track project activities, outputs, and outcomes.
• Coordinate regular data collection, analysis and use with project teams to ensure timely and accurate information flow.
• Conduct data quality assurance through spot checks, validation visits, and routine data audits.

2. Evaluation:

• Support the design of baseline, midline, and endline evaluations (including ToR development, methodology selection, and indicator definition) in line with The Foundation’s policies.
• Coordinate with external evaluators and global teams to ensure evaluations meet The Foundation’s standards and local context.
• Analyse quantitative and qualitative data to assess project effectiveness, efficiency, relevance, sustainability and equity.
• Collaborate with project teams to synthesise evaluation findings and prepare actionable recommendations for project improvement.
• Facilitate participatory evaluation processes involving project teams, stakeholders, beneficiaries, and partners.

3. Reporting:

• Assist project teams to produce high-quality and timely reports for donors, government agencies, and internal stakeholders, ensuring compliance with reporting requirements.
• Coordinate with project teams to gather and synthesise data and success stories for regular and ad-hoc reports.
• Develop visualisations and dashboards to communicate results and progress to diverse audiences.
• Maintain a repository of project documentation (reports, datasets, case studies) for easy access and knowledge sharing.
• Coordinate quarterly reflections with project teams and annual effective reports in consultation with Country Manager.
• Work with the Country Manager to develop, track, and report on progress against the indicators defined in the country strategy’s M&E Plan.

4. Learning:

• Collaborate with project teams to document project models, case studies and good practices for dissemination.
• Design and facilitate cross-learning and sharing workshops at the country and global levels, including exchange programs for new colleagues at Vietnam country office.
• Support capacity building for project staff and partners on MERL concepts, tools, and approaches.

Qualifications

• A bachelor’s or master’s degree in community development, research or public health.
• At least 6 years’ experience working in a MERL function within an INGO.
• Outstanding experience in designing and commissioning MERL processes.
• Good knowledge of diverse evaluation models and developing ToRs.
• Understanding of project cycle management and experience with the use of health data.
• Working across cultures is an advantage
• Design and facilitation of learning events.
• Capacity building for partners and project teams.
• Outstanding English communication and presentation abilities.

How we recognise your contribution

Through our internal programs and employee benefits we aim to create an environment where you will feel supported and empowered. Whether your focus is on continuous learning, professional development or finding an environment which enables you to thrive while balancing family or personal commitments, we have a range of programs in place to support you.

Application instructions

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