Intern, Digital Device

The European Bank for Reconstruction and Development (EBRD) is a global, mission-driven organisation working across more than 40 economies to create real-world impact through sustainable investments, innovation, and projects that help build stronger and greener futures. By joining our Tech internship programme in Sofia, you will step into an international environment where your ideas and work matter from day one – whether you are supporting digital solutions, collaborating with security experts, or contributing to projects that shape the economies of tomorrow. Join us in Tech Sofia and help us build the future of the EBRD Technology Hub in Bulgaria! It is a place where you learn and kick-start a meaningful career surrounded by people passionate about making a positive difference.

At EBRD Tech Sofia, we’re looking for an Intern, Digital Device to join our Digital Workplace team and gain practical experience supporting a modern technology environment used by colleagues across the Bank. This is an excellent opportunity to build real-world skills in endpoint management, user support, workplace technology, Microsoft 365, and IT operations while working alongside experienced technology professionals in an international organisation.

What You’ll Be Doing Modern Workplace & User Support

• Support colleagues with everyday technology issues, including Windows devices, connectivity, hardware, peripherals, monitors, BitLocker, AV equipment, and workplace technology.
• Assist with troubleshooting and resolving common end-user technology challenges.
• Help ensure an excellent technology experience for local users.

Endpoint Management & Device Lifecycle

• Support Windows device onboarding and provisioning activities.
• Gain hands-on experience with:
  • Microsoft Intune
  • Microsoft Entra ID
  • Device compliance and enrolment
  • Application deployment validation
  • Endpoint lifecycle management
• Contribute to initiatives focused on endpoint standardisation, device management, and MDM migration.

New Starter Onboarding

• Help prepare devices and technology for new joiners.
• Perform readiness checks and support onboarding activities.
• Coordinate with technology teams to ensure a smooth onboarding experience.

IT Operations & Service Management

• Record and manage support activities within ServiceNow.
• Assist with operational reporting, ticket management, and service performance tracking.
• Support hardware asset management, device inventory, and device data quality initiatives.

Technology Projects & Continuous Improvement

• Support Digital Device and Digital Workplace projects.
• Participate in testing and quality assurance activities for new technology deployments, device builds, collaboration tools, and workplace technology changes.
• Help identify opportunities to improve processes and user experience.

Office Technology & Collaboration Tools

• Assist with meeting room technology, Microsoft Teams meetings, AV setups, and event support.
• Help prepare and validate technology for town halls, key meetings, and office events.
• Support the technology setup and ongoing needs of the Sofia Banking Office.

Documentation & Coordination

• Create and maintain support guides, documentation, checklists, and operational procedures.
• Assist with project coordination activities, status tracking, action follow-ups, and dependency management.
• Work closely with Service Desk, Infrastructure, Workplace Technology, and other technology teams.

Need to Have

• Currently studying towards, or recently completed, a degree in:
  • Information Technology
  • Computer Science
  • Engineering
  • Cyber Security
  • Business Information Systems
  • Or a related discipline
• Strong interest in workplace technology, endpoint management, and enterprise IT support.
• Basic understanding of Windows devices and common IT concepts.
• Good troubleshooting and problem-solving skills.
• Strong attention to detail and willingness to learn.
• Good communication skills and confidence working with colleagues and users.
• Ability to work on-site in Sofia as required.
• Fluency in English.

Nice to Have

• Familiarity with Microsoft 365 technologies.
• Knowledge of Microsoft Intune, Entra ID, or endpoint management concepts.
• Experience with IT service management tools or ticketing systems.
• Understanding of hardware asset management and device lifecycle processes.
• Exposure to ServiceNow or similar ITSM platforms.
• Interest in workplace technology, AV systems, collaboration tools, or digital employee experience.

Why You’ll Love This Role

• Launch Your Technology Career – Gain hands-on experience in a modern enterprise IT environment.
• Work with Industry-Leading Technologies – Get exposure to Microsoft Intune, Entra ID, Microsoft 365, endpoint management, collaboration tools, and workplace technologies.
• Learn from Experienced Professionals – Work alongside experts who will support your growth and development.
• Make a Real Impact – Help deliver technology solutions that support colleagues across a global organisation.
• Build Valuable Skills for Your Future – Develop expertise in IT operations, user support, device management, project delivery, and enterprise technology.
• Grow Beyond the Internship – Build a strong foundation for careers in Digital Workplace, End User Computing, Infrastructure, Cloud, Cyber Security, and IT Operations.