Relationship Marketing Project Manager

Position description

At MSF OCG, we are committed to fostering an inclusive culture that supports and amplifies the diverse voices of our staff. We strive to create work environments where teams of people with varied backgrounds, characteristics, perspectives, ideas, and experiences collaborate to advance MSF’s social mission and improve outcomes for our patients and the communities we work with.

We understand that some people may hesitate to apply if they don’t meet all the job requirements. Research shows this is especially true for women. If you believe your profile is a good fit for this position, we encourage you to apply, even if you don’t meet all the listed qualifications.

We encourage applications from people of all genders, ages, sexual orientations, ethnicities, origins, religions, beliefs, disabilities and all other characteristics of diversity.

MSF does not tolerate any sexual exploitation or abuse, any form of discrimination or harassment, including sexual harassment. All selected candidates will be subject to reference checks.

Context & Mission
Doctors Without Borders is an independent international medical and humanitarian organization that provides care to people in need, to people affected by natural or man-made disasters and to victims of armed conflict, without discrimination and without regard to race, religion, beliefs or political affiliation (MSF Charter).

Under the supervision of the Marketing Coordinator, the Relationship Marketing Project Manager will be primarily responsible for donor loyalty campaigns targeting standard one-off donors and middle-income donors. They will collaborate closely with team members to design and deploy multi-channel campaigns (print, digital) and ensure rigorous monitoring of results, budgets, and performance.

The missions may evolve according to strategic priorities and the needs of the organization and will, if necessary, be redefined each year during annual reviews.

The marketing team is part of the ” Public Fundraising ” unit, one of seven units within the Communications and Fundraising Department of Doctors Without Borders Switzerland. The marketing team works in collaboration with the Donor Care, Middle Donor, and Legacy units to ensure consistent communication with MSF donors.

The marketing team also works in synergy with other teams in the Communication and Fundraising department to carry out cross-functional projects.

Main responsibilities:

Strategy and implementation of relationship marketing campaigns
• Develop annual multi-channel strategies and budgets for projects within the scope of the position

• Design the action plan and coordinate print campaigns to retain one-off standard and middle donors, managing:

• Proposing content and writing texts.

• The layout with a graphic designer.

• Translations with translators.

• Coordination of production with the Production Manager.

• Internal validations.

• In collaboration with the digital team, develop digital tools to complement print campaigns.

• Propose and test innovative ideas to improve campaign performance.

• Ensure consistency of donor journeys and touchpoints in the CRM (Customer Insight).

2. Strategy and implementation of secondary donor pathways

• Define the annual strategy for secondary donor pathways

• Design the action plan and coordinate print and digital touchpoints for donor retention for one-off standard and middle donors, by:

• Proposing content and writing texts.

• Coordinating the layout by a graphic designer for printed touchpoints.

• Coordinating the deployment in Customer Insight by the digital team

• Coordinating the translations.

• Managing internal approvals.

• Ensure the consistency of secondary donor journeys in the CRM (Customer Insight).

3. Analysis and monitoring of results

• Work with data analysts to evaluate the performance and profitability of multi-channel actions and campaigns.

• Ensure rigorous monitoring of budgets and produce strategic recommendations based on results.

4. Participation in strategic thinking

• Contribute to the development of the annual budget strategy for the marketing unit.

• Participate in discussions on improving fundraising tools and multi-channel initiatives.

• Conduct strategic monitoring of market trends, the activities of other MSF sections and sector innovations.

5. Collaboration interservice et support

• Collaborating with the digital team to ensure alignment of online tools with loyalty campaigns.

• Working in coordination with the Donor Care unit to ensure consistent communication with donors.

• Supporting the donor relations department with requests arising from relationship marketing campaigns.

• Actively participate in team meetings, cross-functional projects and strategic initiatives.

• To take charge of specific projects assigned by the manager or the department director.

• Participate in annual strategic discussions regarding the budget and the development of fundraising tools

• Actively participates in team and department meetings.

• Travel to visit service providers & maintain strategic monitoring of market trends and the activities of other MSF & NGO sections in Switzerland in order to propose innovative and competitive solutions.

• Manage any other projects or tasks assigned by the manager or director of the administrative department.

Qualifications

Education

University degree or equivalent training in Marketing, fundraising, or equivalent qualification.

Experience

Essential: Minimum 3 years in a similar position, ideally in the field of relationship marketing and fundraising

Technical Skills

• In-depth knowledge of the basic principles of multi-channel fundraising (print, digital).

• Experience in managing multi-channel campaigns.

• Excellent writing skills.

• In-depth knowledge of the graphic chain

• In-depth knowledge of CRM tools.

• Proficiency in office software (Word, Excel, PowerPoint) and digital environments.

LANGUAGES

Essential: French

Desired: English German

Personal qualities

Excellent prioritization and organizational skills.

Ability to rigorously meet deadlines.

Stress resistance and ability to manage multiple cases simultaneously.

Autonomy and initiative.

Agility and flexibility to adapt to varied and unforeseen situations.

Problem-solving oriented.

Ease of integrating into a team and collaborating effectively.

Dynamism and intellectual curiosity

Working conditions
• Full-time position, 90% (36 hours/week)

• Fixed-term contract of 3 months

• Workplace: Geneva

Ideal start date: December 8, 2025

Gross monthly salary (at 90%): from CHF 6,552.9.- to CHF 7,545.6.- (salary based on equivalent experience and internal salary scale).

Paid vacation: 25 days per year, pro rata temporis, plus Swiss public holidays falling during the term of the contract.

Pension fund: contribution to the pension fund (2nd pillar-LPP) covered at a rate of 3/4 by MSF and 1/4 by the employee.

Relocation assistance in the event of moving from another country to Switzerland.

Application instructions

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