Digital Communications Officer

Position description

Established more than 80 years ago on the core conviction that freedom flourishes in democratic nations where governments are accountable to their people, Freedom House is a non-partisan, non-profit organization that works to defend and expand freedom globally to help secure a world where all are free. Around the world, repressive regimes are preventing billions of people from exercising their fundamental rights. We identify and analyze threats to freedom, mobilize decision makers to respond to those threats and seize opportunities for progress, and support activists and organizations working to defend and expand freedom. We are dedicated to ensuring that the United States serves as a positive model of democratic practice at home and a consistent champion of freedom globally. By gathering authoritative data and leveraging our global networks, Freedom House is an unwavering beacon in protecting human rights and promoting democratic governance. Freedom House also works with local partners around the world in support and defense of democracy. 

POSITION SUMMARY   
The Digital Communications Officer will play an essential role in strategic planning, web design and oversight, managing multiple communications workstreams and consultants, and actively collaborating across Freedom House teams. The position reports to the Public Relations Director. This position is part of the collective bargaining unit and is therefore union eligible. Terms and conditions of employment, including but not limited to compensation, benefits, and working conditions, may be governed by a Collective Bargaining Agreement.

PRINCIPAL DUTIES, RESPONSIBILITIES, AND EXPECTATIONS: 

Website 

• Regularly update and maintain Freedom House’s website content, including research projects, blogs, statements, events, and other materials as needed, in line with the organization’s editorial calendar. 

• Serve as a point-of-contact for Freedom House’s external web vendor to coordinate and assist with backend development projects. 

• Record key metrics weekly using Google Analytics and report relevant updates to Comms and Executive leadership. 

• Manage Freedom House’s media library, including coordinating photograph purchases and review with cross-pillar stakeholders. 

Email  Marketing 

• Draft and distribute Freedom House’s email newsletter via Pardot, ensuring alignment with organizational priorities, timely news, and key campaigns.  

• Monitor email performance metrics and use insights to improve content, layout, and targeting strategies over time.  

• Manage and update marketing contact lists, segment audiences, and ensure data hygiene across email databases.

• Support other email distribution as needed, including rapid-response messages, press release and executive statements, fundraising appeals, event invitations, and advocacy outreach. 

Other Duties and Responsibilities 

• Oversee production timeline of web, social, and pdf assets around major report releases and launches. 

• Stay current on communications best practices at large and within the nonprofit, democracy, international relations, and human rights spaces. 

• Demonstrated ability to manage multiple projects at the same time. 

• Support crosscutting teams, with a demonstrated ability to contribute to broader marketing and communication initiatives. 

• Serve as a backup point of contact for media relations, social media support, and ad hoc surge capacity for drafting written materials (statements, social media, press releases, etc). 

• Performs additional duties as assigned, within the role’s scope and aligned with the skillset and qualifications. 

Qualifications

Education: 

• Bachelor’s degree in communication, journalism, marketing, or a related field required. Experience and/or education in international relations is strongly preferred.  

Experience: 

• At least 5 years of relevant communications experience, preferably in nonprofit, agency, and/or public policy settings. 

• Proven experience with understanding of website best practices, including search engine optimization. 

• At least three years of experience in/on the democracy, human rights, and/or civic space is highly desirable . 

Technical Skills and Abilities: 

• Excellent written communication skills in English, and strong copywriting and proofreading skills.  

• Experience with WordPress, Drupal, or other content management systems required. 

• Strong organizational, management, and planning skills.  

• Strong attention to detail . 

• Demonstrated sound judgment in problem-solving and decision-making. 

• Strong ability to manage time, multi-task, and meet tight and sometimes unpredictable deadlines. 

• Must have strong analytical skills to analyze metrics and create reports.  

• Graphic design and video/photo editing skill a plus. 

• Familiarity with Canva, the Adobe Creative Cloud and the full Microsoft Office Suite, or similar software. 

Personal Attributes and Characteristics: 

• Unwavering commitment to Freedom House’s values of Belonging, Collaboration, Excellence, Integrity, and Respect. 

• Ability to maintain the highest degree of confidentiality and exhibit unquestionable integrity, honesty, and forthrightness. 

• Strong work ethic and drive for personal and professional development.  

• Exceptional tolerance of high ambiguity and ability to thrive in a constantly changing environment. 

• Deep commitment to nonpartisanship and the mission of Freedom House. 

• An effective team member, successfully balancing individual and team responsibilities. 

ADDITIONAL INFORMATION   

• Freedom House established core values are belonging, collaboration, excellence, integrity, and respect. Through these values we prioritize creating a supportive and inclusive environment, emphasize collective efforts for success, are dedicated to high-quality impactful work, uphold trust through courage and honesty, and treat everyone with dignity while appreciating their unique contributions. 

• Applicants are required to complete our online Application form and to submit a resume and a cover letter that outlines interests and qualifications for this position. 

• Salaries are commensurate with experience and based on pay grades that prioritize equity across the organization.  

• Candidates must possess authorization to work in the United States independent from Freedom House sponsorship. 

Application instructions

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