Sr. People & Talent Business Partner, U.S. People Operations

Position description

Location:Remote in CT, DC, FL, GA, IL, MD, MA, NC, NJ, NY, OR, PA, Puerto Rico, TN, TX, VA, and WA (travel in the U.S. for in-person meetings is expected approx. two times a year)

Salary:$83,000 to $90,800 USD gross annually

We will determine where the salary offer will fall within this range based upon the evaluation of the qualifications during the stages of the recruitment process. Our transparent and equitable pay bands, as well as our salary offer based on the qualifications evaluated in our process, are integral parts of our organizational systems and intentional culture. The salary offer is not negotiated as we know that negotiation is not aligned with equity and best practices for ensuring fair pay for employees of all identities and backgrounds.

Benefits:Please review our benefits summary on the Americares Careers page.

About Americares:Americares is a global health and disaster relief organization that helps people and communities around the world access health in times of disaster and every day. Each year, Americares reaches 80 countries on average, including the United States, with life-changing health programs, medicine, medical supplies and emergency aid. Americares is one of the world’s leading nonprofit providers of donated medicine and medical supplies. For more information, visit americares.org.

Americares Values:

We create global community, treating people as they want to be treated.

We respond effectively and responsibly, putting plans into practice.

We embed ethics and equity in our work and workplace.

We are better together; partnership is at our core.

We ask and listen, to create sustainable solutions for a healthier tomorrow.

We commit to quality, growing and improving to ensure individuals and communities thrive.

Duties and Responsibilities:

• Ensure accurate and timely payroll processing and reporting for all U.S.–based employees, partnering closely with Sr. Associate, People Operations and Finance and Accounting.

• Manage assigned employee relations matters for HQ and U.S. staff, including case support, grievance resolution, and investigation coordination.

• Oversee federal, state, and local employment reporting requirements (e.g., EEOC and similar filings), ensuring all submissions are accurate, timely, and fully compliant with regulations.

• Develop, implement, and maintain U.S. and HQ People & Talent (P&T) policies and procedures that reflect best practices and comply with applicable laws and regulations.

• Identify opportunities to improve P&T processes, streamline workflows, and enhance the employee experience across the organization.

• Manage U.S. benefits administration in partnership with benefit brokers, including open enrollment and ongoing benefits programming.

• Support the execution and compliance of pre-employment and onboarding activities, including background checks, OFAC screening, E-Verify, I-9 verification, and new hire People Operations focused orientation.

• Manage all employee Leave of Absence (LOA) and Americans with Disabilities Act (ADA) accommodation requests, serving as the primary point of contact for staff throughout the process.

• Lead and administer FMLA, ADA accommodations, and drug testing programs in accordance with policy and regulation.

• Partner with the VP, Global People Operations to support the design, implementation, and administration of the organization’s performance management strategy, ensuring consistent processes, timely execution, and alignment with business and talent goals.

• Lead HRIS administration, ensuring accurate data, system efficiency, and optimized user experience.

• Manage offboarding processes, including preparing separation letters, coordinating communication, and ensuring a smooth and compliant transition experience.

• Stay current on employment law, HR trends, and emerging technologies to continuously improve People Operations practices.

• Collaborate with Finance, Legal, and other internal partners to ensure payroll, tax, and compliance matters are handled effectively and accurately.

• Develop and maintain People Operations dashboards and reports, turning key data into actionable insights.

• Partner with VP of Global People Operations to proactively address U.S. organizational compliance and audit requirements.

• Support cross-functional audits with Finance, Accounting, and IT to ensure integrity of people and payroll data.

• Prepare and deliver monthly People Operations reports for leadership and key stakeholders.

• Maintain accurate personnel files and manage all employee status changes with regular audits to ensure data integrity.

• Oversee consultant contract administration, including payment processing and ongoing reporting.

• Partner with the VP of Global People Operations on strategic initiatives and long-term people operations plans.

• Actively model and contribute to Americares values, work culture and mission.

• Engage in and contribute to team spaces with openness, global competencies, and a growth mindset.

• Perform other related duties and special projects as assigned.

Key outcomes for the role:

Within 90 days, someone successful in this role will:

• Learn and live the Americares values.

• Complete all required new hire onboarding trainings.

• Independently run U.S. payroll.

• Demonstrate a strong understanding of company benefits and administration needs.

• Know core compliance processes (I9/EVerify, LOA, FMLA/ADA, and drug testing).

• Begin to identify and implement targeted People Operations improvements (e.g., updated policies, enhanced HRIS data, improved internal filing systems, etc.).

• Regularly deliver People Ops dashboards and reports that provide leadership with clear, actionable insights.

Within 6 months, someone successful in this role will:

• Fully own endtoend People Operations for U.S. staff, including payroll, benefits, HRIS administration, and core compliance programs, with minimal oversight.

• Implement meaningful process and policy improvements (e.g., refreshed P&T policies, streamlined onboarding/offboarding and LOA workflows, optimized reporting and dashboards) that strengthen compliance, improve data integrity, and enhance the overall employee experience.

Within 1 year, someone successful in this role will:

• Build and consistently maintain a robust People Operations dashboard with key metrics that inform leadership decisions and monitor compliance, equity, and the overall employee systems experience.

• Establish strong, trusted partnerships with core internal stakeholders (e.g. Distribution Center and Clinics leaders, IT, Finance/Accounting, and Legal, etc).

• Implement improved, standardized workflows for payroll, benefits, and related reporting; and strengthened U.S. People Operations through updated policies and clean, reliable HRIS and personnel data.

Competencies required for the role:

• Deep expertise in U.S. federal, state, and local employment law, including FMLA, ADA, LOA administration, EEO/EEOC compliance, wage and hour requirements, I9/EVerify, and HR policy governance across multistate nonprofit environments.

• Proven success managing multiple, concurrent, high priority compliance and risk mitigation initiatives, ensuring operational excellence within People & Talent teams.

• Strong command of HRIS, payroll, and benefits systems, driving accuracy, consistency, and data integrity while optimizing system functionality and user experience.

• Demonstrated leadership in process improvement, identifying opportunities to streamline workflows, eliminate inefficiencies, and strengthen organizational effectiveness.

• Experienced people manager and cross functional collaborator who builds trust, fosters teamwork, and drives positive outcomes across diverse internal stakeholder groups.

• Forward thinking and proactive problem solver who anticipates future needs, integrates scalable solutions, and supports a mission driven culture through thoughtful people operations practices.

• Exceptional judgment, integrity, and critical thinking, with the ability to navigate nuanced situations and make equitable, ethical decisions.

• Skilled in resolving complex employee concerns.

• Leads cross functional initiatives, manages timelines, and ensures high-quality deliverables in fast-paced environments.

• Upholds the highest standards when handling sensitive information, employee data, and organizational issues.

This role requires full U.S. work authorization.

Preferred competencies for the role:

• Directly related experience overseeing UKG.

• Fluency in languages that are spoken in at least one of our core locations (India, Philippines, Tanzania, El Salvador, Puerto Rico, Colombia, etc.), in addition to English.

• Prior experience in a humanitarian and/or global health development organization.

Additionally, our core competencies as an organization are:

Ownership and results

Communication

Problem solving

Equity and inclusion

Teamwork and conflict resolution

Leadership

Prioritization

Management

Strategy and planning

Decision making

If you move forward at each stage in the process, the following steps are included in this role’s recruitment:

• Submit resume and written Application questions

• Videocall interview with People and Talent recruitment lead

• Competency assessment – written and timed

• Videocall interview with direct supervisor for the role

• Panel videocall interview with key internal stakeholders

• Reference check

• Offer

• Background check

Onboarding

Americares complies with the EEOC:https://www.eeoc.gov/laws

Americares is currently authorized to support remote work employees in the following locations: CT, DC, FL, GA, IL, MD, MA, NC, NJ, NY, OR, PA, Puerto Rico, TN, TX, VA, and WA. Please note that we do not provide relocation assistance at this time. #LI-REMOTE

Americares is committed to ensuring safe and accountable workplaces and programs. Our code of conduct, organizational values, and policies and procedures help to safeguard the welfare of everyone working for and participating in Americares programs. Americares is committed to the prevention of all types of abuse, discrimination, harassment, and exploitation. Employment with Americares will be subject to appropriate screening, reference, credentials, and background checks. By applying to our organization, job applicants confirm their understanding of and consent to our procedures during recruitment, and to adhering to our values and commitment to safe and accountable workplaces and programs as an employee.

Application instructions

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