Information and Communication Technology Assistant

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Description

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This position is responsible to support the provision of ICT solutions and services in the country office including end user support. The role is essential for maintaining  efficiency and effectiveness of missions IT networks and systems, contributing to the overall organizational productivity.​ Under the direct supervision of the Head of Resources Management and overall supervision of Chief of Mission, and in close coordination with the Regional ICT Officer and relevant central ICT units.

Responsibilities

• Assist in creating and maintaining comprehensive documentation and reference materials for planned and delivered ICT systems in the mission and coordinate with the regional Office any planned changes in advance. 
• Provide first line support to IOM’s corporate applications and other in-house developed software. 
• Provide support, troubleshooting and maintenance and configuration of network, conference, telephony, physical security and system devices  
• Install and relocate the organizational unit’s hardware, coordinate equipment servicing and mange user accounts.  
•  Assist in responding promptly to information security incidents, mitigate and maintain IT Risks Register and escalate complex issues to the relevant specialist teams/units for resolution. 
• In coordination with the Regional Office and Central ICT information Security Unit assist in the roll out of cyber security efforts. 
• Assist in updating regular operating systems and software patches/firmware for workstations and devices to maintain security and protection against threats and vulnerabilities. 
• Assist in the implementation and evaluation of digital solutions and liaise with the information management team to support and maintain mission data systems and analytics. 
• Support in maintaining inventory of ICT software’ licenses and of ICT equipment in coordination with asset unit and advise the owners/management about assets that require replacement and the licenses that require renewal in a timely manner. 
• Assist in the implementation of IOM ICT Standards and IOM ICT Policies and Guidelines regarding networks, systems, telecoms, ICT services, equipment usage, procurement of ICT equipment and information security 
• Perform other related duties as required by supervisor. 

Education:

• High school diploma with 5 years of relevant experience or Bachelor degree in Computer Science with 3 years of experience.
• Certification in any of the following (ITIL V4, MS AZ-900, MS AZ-104) is an advantage. 

Work Experience:

• Three years for university degree’s holder or  five years for diploma (or High school) degree’s holder professional experience in networking environment (LAN/WAN) and Tier-1 level network/desktop support.
• Experience working with specialized international agencies (UN Agencies, International Organizations, and International NGOs) advantageous. 

Languages:

• Fluency in English and Tok Pisin is required.
• IOM’s official languages are English, French and Spanish.

Source: https://fa-evlj-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/15489

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