Field Support Assistant – Hygiene Promotion and Risk Communication

Position description

CTG was established in 2006, almost 20 years ago, in Afghanistan. We currently operate in 35 countries and have approximately 11,500 staff members committed to good! But do you know who we are? And what do we do? We provide tailored Human Resources and Staffing Solutions that support critical global initiatives across Humanitarian and Development sectors, and are now strategically foraying into new industries, including Construction, Energy, and IT, with a focus on high-risk regions. Here’s a list of services we offer:

• Staffing solutions and HR management services
• Monitoring and evaluation
• Fleet management and logistics
• Facilities management
• Sustainability and Communications Advisory
• Election monitoring and observation
• IT professional services
• Medical assistance

Visit www.ctg.org to find out more.

Overview of position:

• Whereas the ongoing insurgency in Borno State is widely reported as the main driver of displacement, Nigeria also faces deepening vulnerabilities as a result of hydro-meteorological hazards, mainly flooding and drought. Based on our cleints Displacement Tracking Matrix (DTM), as of July 2025, there are over 2,292,477 IDPs and 2,189,318 returnees across the states in Northeast Nigeria, such as Adamawa, Borno, Yobe, Gombe, Taraba, and Bauchi. Borno State is resident to the highest number of IDPs i.e., 1,749,662. The limited presence of implementing partners has significantly weakened service delivery across critical sectors, leaving gaps in water, sanitation, hygiene (WASH), health, and shelter support for displacement-affected populations. WASH service delivery remains inadequate due to persistent funding constraints, leaving communities underserved and at heightened risk of preventable diseases.
• Our client activities in WASH response have been tailored to address the vulnerabilities of people affected by conflict in Borno and Yobe States. In Borno State, the response will specifically focus on conflict-affected LGAs of Dikwa, Gubio, Jere, Kaga, Kalabalge, Konduga, Mafa, Magumeri, MMC, Mobbar, Monguno, and Ngala, while in Yobe, the focus will be Damaturu, Gujba, Gulani, and Tarmuwa LGAs.
• Working under the overall supervision of the Program Manager – CCCM, Shelter, NFI & WASH, and the direct supervision of the Project Assistant – Community Engagement and Risk Communication, the incumbent will be responsible for supporting in the planning, implementation, monitoring and reporting of Community Engagement and Risk Communication activities.

Role objectives:

• Facilitate community engagement throughout the WASH project implementation period at field level. Engage different community members – including women, girls, boys and men before, during and after WASH activities undertaking.
• Manage, supervise and coordinate community volunteers – e.g. WASHCOMs and WASH maintenance teams in WASH Unit operating camps or camps like settings or host communities.
• Responsible for coordinating hygiene promotion activities, collecting and analysing data coming from community volunteers. Serves as links between these committees, LGA counterparts (like NEMA/SEMA, Water board) and community volunteers.
• Support and mentor WASH Committees, WASH and Site maintenance team in planning and carrying out hygiene promotion on improving IDPs and communities’ risky WASH related behaviours, ensure appropriate use and maintenance of WASH facilities.
• Support the implementation of an effective referral mechanism in all IDP sites covered by the WASH field staff and SEMA/NEMA camp mangers.
• Support and mentor WASH Committees and WASH maintenance team in planning and carrying out cholera preparedness and response initiatives in the camps and cholera hotspots.
• Support implementation of Communication with communities on WASH related activities.
• Hold regular meetings with WASH Committees and WASH maintenance team to discuss identified key risk practices and support the team of WASH Committees to plan and carry out appropriate community mobilization activities to promote safe practices.
• Support in the gathering of baseline data, profile of beneficiaries, and WaSH needs of the affected community. Information collected must be reliable/trustworthy and accurate.
• Synergize and attend coordination meeting’s, act as link between WASH, Shelter, DTM, PSS and the affected population at camp/community level.
• Assess the needs and resources of IDPs in terms of basic WASH needs with participation.
• Notify challenges and changes during project implementation ahead of time.
• Submit daily, weekly and monthly reports on time using standard format.
• Any other task not listed above when requested by the supervisors.

Project reporting:

• This role will work under the supervision of project Officer and Senior Project Assistant.

Key competencies:

• Certificate / Diploma / Degree level education in social sciences, statistics / business / economics / or any relevant field with excellent knowledge of field operations and community engagement.
• Minimum 2 years of experience in similar capacity, preferably within the CCCM, Shelter, NFI or WASH humanitarian or development fields.
• Excellent knowledge of working with Microsoft Office suite, including Excel, Word, Powerpoint.
• Knowledge of working with mobile data collection apps such as Kobo and ODK.
• Minimum knowledge of humanitarian shelter/NFI programming is highly desirable.
• Knowledge of participatory methods and community engagement approaches.
• Ability to work quickly and accurately, and pay attention to details.
• An understanding of data confidentiality issues.
• Ability to multitask, excellent organizational and administrative skills.
• Willingness to assist efficiently in a very busy environment.
• Ability to meet deadlines and work under pressure.
• Ability to stay in high risk areas for prolonged duration with remote management from supervisors.
• Ability to present clear and concise information and good written and verbal communication skills.
• Ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds.
• Working with data collection tools. Kobo ODK.
• Working with Microsoft office.
• Capacity to carry out Focused Group Discussions and Assessments in deep field locations.
• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Demonstrates willingness to take a stand on issues of importance.
• Shows compassion for others, makes people feel safe, respected and fairly treated.
• Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Continuously seeks to learn, share knowledge and innovate.
• Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Team management:

• The role has no managerial responsibility.

Further information:

• Qualified female candidates are encouraged to apply for this role.
• Please note that this role has multiple requirements & we are looking to contract staffs Dikwa-Ngala Axis, Maiduguri-Jere Axis, Monguno Axis, Kaga-Konduga Axis, Damasak Axis (covers Damasak, Gubio and Magumeri), Damaturu Axis (covers Damaturu, Gulani, Gujba

Application instructions

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