IT Officer

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Description

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The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Transform Digital Workplaces at the World Bank Group Join us as an IT Officer Engineering and help enable global development through modern collaboration platforms. We offer competitive benefits in an inclusive, purpose-driven environment. 

Our Impact the World Bank Group works across 189 member countries to end extreme poverty and promote sustainable development. Our Digital Solutions team powers this mission by delivering innovative workplace technologies. 

This position follows a hybrid work model, involving four days of in-office work and one remote workday per week.

Unit: Digital Solutions (ITSDS) 

Our team delivers productivity and collaboration solutions to over 30,000 users, including M365, Power Platform, and AI-driven tools like Copilot. We are a fun, friendly team dedicated to solving problems with impactful technology. 

You’ll have overall responsibilities for executing work program under the Microsoft 365 service delivery and automation initiatives, ensuring seamless collaboration tools for our global workforce while driving efficiency through innovative solutions. This role requires a highly technical professional with a strong understanding of Microsoft 365 platform, automation, and a proactive approach to learning and adopting new technologies.

Duties & Responsibilities:

The IT Officer Engineering I, reporting to the ITSDS Team Lead, will play a crucial role in executing work program under Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint Online, Power Platform etc., as well as Email Security Products like Cisco IronPort and Microsoft Defender. You will be responsible for the operational excellence, support, and engineering of Microsoft 365 services. 

Responsibilities and skills include, but are not limited to the following: 

• • Manage and optimize core Microsoft 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, and the Power Platform to ensure high availability, performance, and security.
• • Provide Tier-3 technical support, handling complex and escalated issues across the Microsoft 365 ecosystem.
• • Monitor and implement changes and new capabilities released through the Microsoft 365 Roadmap, ensuring early adoption where appropriate and alignment with organizational needs.
• • Implement and manage platform configurations, policies, and security settings in line with organizational standards and compliance requirements.
• • Design and automate workflows and administrative processes using Power Automate, PowerShell, and Microsoft Graph API.
• • Support and enhance email security, and compliance features within Microsoft 365.
• • Collaborate with cross-functional IT and business teams to gather operational requirements and translate them into scalable, supportable solutions within the M365 ecosystem.
• • Identify risks, issues, and service gaps across the platform and recommend mitigation strategies or service improvements.
• • Create and maintain Power BI dashboards and reports for performance monitoring, usage analytics, and operational decision-making.
• • Develop and maintain technical documentation, including configuration settings, automation scripts, standard operating procedures, and architecture diagrams.
• • Mentor junior staff and contribute to capacity-building within the IT team regarding Microsoft 365 technologies.

Selection Criteria:

• • Master’s degree with 5 years relevant experience or Bachelor’s Degree with a minimum of 7 years relevant experience.
• • 5+ years of hands-on experience managing and supporting Microsoft 365 services in a mid- to large-scale enterprise environment.
• • Strong knowledge of security and compliance features in Microsoft 365 (e.g., retention policies, eDiscovery)
• • Excellent analytical, problem-solving, and communication skills
• • Strong customer focus and ability to manage client expectations
• • Demonstrated ability to learn, adapt, drive change and innovate.
• • Proven experience with PowerShell scripting, automation, and Microsoft 365 administrative tools

Source: https://worldbankgroup.csod.com/ux/ats/careersite/1/home/requisition/33180?c=worldbankgroup&sq=req33180

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