Database Management Associate

Position description

Creative Corrections is actively recruiting exceptional candidates to be considered for a Database Management Associate position located in Washington, DC. This will be a contract role within the U.S. Department of State. The U.S. Department of State is the lead institution for the conduct of American diplomacy and the Secretary of State is the President’s principal foreign policy advisor. The Department of State’s mission is to advance U.S. national security interests, fight terrorism, protect U.S. interests abroad, and implement foreign policy initiatives that build a freer, prosperous, and secure world.

The Bureau of International Narcotics and Law Enforcement Affairs (INL) keeps Americans safe at home by countering international crime, illegal drugs, and instability abroad. INL helps countries deliver justice and fairness by strengthening their police, courts, and corrections systems. These efforts reduce the amount of crime and illegal drugs reaching U.S. shores.

INL’s Office of Knowledge Management (INL/KM) seeks to continuously improve the design, implementation, and results of assistance aimed to improve criminal justice capacity abroad by providing programmatic and policy guidance, expertise, and training informed by experience and evidence. The position is located in the Division of Design and Learning (INL/KM/DDL), which focuses on program design, monitoring, evaluation, and learning.

THIS IS A BACKFILL POSITION

POSITION OVERVIEW

TITLE: Database Management Associate

LOCATION: Washington, DC.

SECURITY CLEARANCE: A Secret security clearance is required for this position; however, the contractor may begin work with an interim Secret security clearance.

CLOSING DATE: July 3, 2025

POSITION DESCRIPTION

The purpose of this Third Party Contract (TPC) is to provide a Database Management Associate who shall be ready to assist with the management of INL’s performance monitoring database for foreign assistance projects. The position will directly support INL’s ability to manage its foreign assistance projects, monitor results, and report impacts to Congress, the White House, and other stakeholders. The Database Management Associate will work within a team of data scientists and social scientists, performing the following types of duties: 1) managing user accounts and providing assistance to users who have trouble logging into the database; 2) setting up new project and indicator records in the database based on unstructured project documentation; 3) creating dashboards using PowerBI and internal database tools to visualize data in the database; and 4) training new users on how to use the database and associated tools. The position requires skill with quantitative data, spreadsheets, PowerBI, and similar statistical and data visualization applications. This position also requires a commitment to customer service and an ability to help users who are not comfortable or proficient with IT tools, primarily including implementers of foreign assistance projects (e.g., staff from foreign and domestic NGOs, other U.S. government agencies, and international organizations).

PERIOD OF PERFORMANCE

The period of performance for this order will be one (01) year from the date of award with the option to exercise four (04) one-year option periods, subject to performance, need, and funding.

DUTIES & RESPONSIBILITIES

• User accounts (~40%):
  • Set up new user accounts in Okta and DevResults, in keeping with relevant Standard Operating Procedure (SOP).
  • Manage workflow to intake and respond to new user requests efficiently.
  • Manage user account data to keep user records current.
  • Work to minimize account suspensions and lockouts where users wish to remain active.
  • Provide friendly assistance to users who need help logging in.
  • Update SOP documentation on user account management as needed.
• Project and indicator records (~20%):
  • Create new project and indicator records, in keeping with relevant SOPs.
  • Enter historical indicator data, if available.
  • Update indicator records as needed.
  • Update SOP documentation on project and indicator records as needed.
• Train new users on how to access their projects and enter project performance information, as well as how to use database companion tools (~10%).
• Develop dashboards using PowerBI and tools internal to the database to visualize project indicator data (~20%).
• Provide advice and support on other database management tasks (~10%).
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• U.S. Citizen;
• A Bachelor’s degree from an accredited institution;
• Successful completion of two or more courses related to data science or applied statistics (any university department may provide the courses, e.g., political science, geography, business, statistics, etc.);
• Six to ten years’ experience (in total – not for each task):
  • Using computer-based data systems such as Excel, Tableau, or PowerBI; and/or data-focused computer languages such as SQL, Python, or R;
  • Teaching or providing assistance to others, especially but not limited to assistance with IT tools;
  • Technical writing;
• Demonstrated knowledge of Federal regulations in regard to area of specific need
  • Note: applicants may demonstrate knowledge by consulting 18 FAM 301.4 prior to submitting their Application;
• Proficient in Microsoft Office Suite;
• Demonstrated experience facilitating organizational change;

PREFERRED QUALIFICATIONS

• Demonstrated experience in graphic design.
• Demonstrated experience in optimizing workflows.
• Demonstrated experience in working with and contributing to a team.

LEVEL OF EFFORT

Hours for the position will be the core hours of the Department of State: Monday through Friday, 40 hours per week, 8 hours per day. TELEWORK

Application instructions

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