Learning Technologies Director

Position description

Founded in 2001 and headquartered in Washington DC, USA, ACAMS®, the Association of Certified Anti-Money Laundering Specialists, is the largest international membership organisation dedicated to enhancing the knowledge, skills and expertise of anti-money laundering, sanctions and financial crime detection and prevention professionals. ACAMS’ 110,000+ members in 190 countries include representatives from a wide range of financial institutions, professional service and solutions providers, regulatory bodies, law enforcement agencies and industry sectors.

ACAMS has operations across the Americas, EMEA and APAC regions and provides a wide range of anti-financial crime services including membership resources, networking, certification and training in AML, Fraud and Sanctions. ACAMS is also a leader in its field in international conference attendance and publishing, and two of the sectors’ top-read titles are the multiple award winning ACAMS Today and ACAMS’ moneylaundering.com.

 

Position Summary and Areas of Responsibility

ACAMS Director of Learning Technologies is responsible for providing high-quality learning experience to global learners across regions and languages in line with the wider organizational goals. With deep expertise in learning technologies, best practices, vendor management, project management and operational rigour, this role combines subject matter knowledge with a strategic, cross-functional approach. The Director will be the business owner of the learning management system, gaining insights into product usage, customer feedback, and market trends to drive continuous improvement and alignment with business objectives. Additionally, the role holder will manage business requirements, vendor selection, migration if needed to a new content publishing platform, collaborating with other internal teams such as IS, Legal and Service Operations. This role plays a key part in overseeing the translation process e2e achieving synergies and ensuring the high-quality outcomes with better speed to market. The role holder is expected to bring knowledge of industry best practices and trends for learning technologies. The Director will collaborate closely with Product Management, Product Portfolio team and Instructional design within the Product function. The role holder will work closely with Customer Service, IS, and Executive teams to deliver a high-quality product experience.

The role holder should have experience working with large, complex international enterprises such as financial institutions, consultancies, software vendors or other similar organizations. The ideal candidate will lead with a collaborative and consultative approach, be comfortable dealing with complexity, setting structure and rigour into vendor management, project management and day-to-day running of the infrastructure supporting the Head of AFC Products and Solutions.

This position offers an exciting opportunity to shape the future of learning delivery for our learners.

 

Job Duties: 

Learning Management System: Oversee the performance of learning management system, provide high-quality, relevant content to global learners,

enabling a seamless and inclusive learning experience across regions and languages. Participate in user groups and spear head cutting edge development to meet the needs of learners.

Learning Content Publishing Platform: Oversee the technical aspects of the platform and integration. Establish business requirements to seek an alternative platform, select the best platform to suit ACAMS requirements and migrate if needed to the new platform

Translation Process and Vendors: Transition to the newly established translation process, ensuring efficient delivery, increasing speed to market and better product quality. Keep abreast of latest AI enabled translation technologies ensuring ACAMS creates the best experience for learners in the most efficient manner

Vendor Management: Conduct ongoing competitive and market research, identifying trends, analyze performance of vendor competitors’ systems as needed. Manage vendors closely examining costs and negotiating appropriately.

Governance and Product Delivery: Establish and operate sound governance with respect to vendor relationships. Maintain and monitor the project delivery function ensuring that resource planning, day-to-day project management and execution of plans are carried out, and any at risk or overdue items escalated for attention. Optimise product development for agility and effectiveness.

Team Management: Lead a team of dedicated specialists with good knowledge of existing systems and processes. Ensure that the talent in the team is developed, and career growth of individuals well supported.

Cross-Functional Leadership: Act as a cross-functional leader, working closely within Product across different functions to ensure product messaging, positioning, and customer support are aligned with market and customer expectations.

Product Feedback Loop: Establish and maintain a feedback loop with customers and internal stakeholders to monitor product quality, usability, and effectiveness, leveraging insights to prioritize product updates and improvements.

Market and Product Expertise: Serve as an in-house expert on learning technologies and related fields, offering insights into industry trends, learner preferences, and customer/ business needs to guide product strategy.

Support to Head of AFC Product & Solutions: Partner with ACAMS Head of Product & Solutions to support strategic initiatives, contribute to product strategy discussions, and drive operational excellence across the Product department.

 

Qualifications

· Degree/ master’s degree in business, software, learning and development, law, finance, economics, politics and/or international relations, or other related fields

· 10+ years of experience in product management, product operations, or learning technologies, ideally within financial services.

· A technology-enabled mindset with experience in cutting edge tools and technologies that foster better learning

· Expertise in working with vendors, managing vendors and fostering productive relationships

· Strong analytical skills and experience in learning and development, with a focus on best-in-class technology

· Proven track record in product performance and improving customer experience through a data-driven, insights-focused approach.

· Excellent communication and interpersonal skills, with the ability to lead cross-functional initiatives and collaborate with stakeholders at all levels.

· Experience managing product operations, including metrics tracking, usage analysis, and customer feedback.

· Strong commercial acumen and a comprehensive understanding of the product lifecycle from both a user and business perspective.

· Ability to thrive in a dynamic, re-organizing environment with a collaborative, adaptable mindset.

· Proactive thinker with the ability to work independently, as well as in a team.

· Excellent communication and relationship building skills, with the ability to clearly translate product goals and requirements for both technical and non-technical teams.

· Excellent organizational and multi-tasking skills, and ability to prioritize

· Experience of service/solution design in large complex international organizations for example financial services, consulting, software

· Business requirements writing, research and analysis skills beneficial

· Proficiency in Microsoft Office tools especially Word, Excel and PowerPoint.

· Must be a fluent English speaker, additional modern languages beneficial

· Ability to work flexible (off) hours when working on deadlines and occasionally in line with other ACAMS regions’ time zones

· Ability to travel if required

· District of Columbia location highly preferred / must be in EST or CST 

 

Application instructions

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